1. Exchanges (free)

Non-personalised jerseys can be exchanged within 30 days of delivery for another size, or for another jersey of the same price. There is no exchange fee. To be eligible the jersey must be unworn, unwashed, in its original condition, with tags attached. If the replacement costs more, we send you a payment link for the difference; if it costs less, we refund the difference as store credit.

2. Refunds

If you would rather not exchange, you choose:

• Store credit: issued for the full item price, no fee, never expires.
• Refund to your original payment method: a $15 restocking fee per jersey is deducted.

Original shipping charges are not refundable unless the return is because of our error. Refunds and store credit are issued within 3 business days of your return reaching us; your bank or card issuer may take a few more days to show it.

3. Return shipping

Return postage is paid by you. For US returns we can provide a prepaid standard return label for $5.90, deducted from your refund or credit, or you can use any tracked carrier of your choice. We send a free prepaid label only when an item arrived damaged, defective, or we sent the wrong item. We recommend tracked shipping; we are not responsible for returns lost in transit.

4. Personalised jerseys are final sale

Jerseys with a name, number or patch added, and all team-uniform orders, are printed just for you. They cannot be exchanged or returned for change of mind, wrong size or spelling mistakes in the details you entered. Please check our size guide and your spelling before checkout; we print exactly what you type.

If what we printed does not match your order, tell us within 7 days of delivery with a photo. We reprint it free of charge and cover all shipping.

5. Mystery Boxes and subscriptions

Mystery Box jerseys can be exchanged for size only, within 30 days, on the same terms as other non-personalised jerseys. The club and season are the surprise, so they are not exchangeable. Subscriptions can be skipped or cancelled at any time from your account or by messaging us, up to 3 days before your next billing date, with no fee.

6. Wrong, damaged or defective items

Message us within 7 days of delivery with your order number and a photo. We send a prepaid return label and your choice of a replacement or a full refund, including original shipping. No restocking fee applies.

7. Cancelling an order

You can cancel within 24 hours of placing your order for a full refund. After that, made-to-order items are in production and the order can no longer be cancelled. Ready to Ship items can be cancelled until they are handed to the carrier. If a kit sells out before our site updates and we cannot fulfil your order, we will tell you straight away and refund you in full.

8. Parcels returned to us because of a wrong address

If your order comes back to us because the address you entered was incomplete or incorrect, we will email you and you can choose:

• Re-ship it: send us the correct address and pay the re-ship fee. US orders: a flat $5.90. International orders: the full cost of shipping it again, quoted before you pay.
• Cancel instead: non-personalised items are refunded minus the $15 restocking fee per jersey; original shipping is not refunded. Personalised items are not refundable in this situation, because they were made just for you and cannot be resold. Re-shipping is the only option for them.

We hold returned parcels for 30 days, after which the order is treated as cancelled under the terms above.

9. How to start a return or exchange

1. Open your order confirmation email and click View your order, then Request a return and follow the steps; or
2. Message us on WhatsApp or email office@vintagepitchfk.com with your order number and what you need.

We reply with the return address and next steps. Please do not post anything back before we confirm, as unapproved returns cannot be processed. Returns must be posted within 7 days of approval.

10. International orders

Exchanges, refunds and fees work the same way for international orders. Import duties and taxes paid on the original delivery are not refundable by us. Return postage from outside the US is paid by you, and the item must be marked as a returned purchase on the customs form.

11. Contact

WhatsApp (link in the footer), office@vintagepitchfk.com, or Instagram @VintagePitchFK. A real person replies, usually the same day.