Shipping policy

1. Where we ship from

Vintage Pitch is based in Texas, USA. Ready to Ship jerseys and Mystery Boxes are stocked here. Made-to-order jerseys are produced for you and quality-checked before they leave.

2. How long before your order ships

  • Ready to Ship jerseys and Mystery Boxes: ship within 24 hours. Order by 12pm Central on a business day and it ships the same day.
  • Made-to-order jerseys (personalised or not): 5–11 business days to make and quality-check, then they ship.
  • Team uniforms: production starts once you approve the proof. Allow 7–10 business days to make, then normal delivery times.

During peak periods (new drops, major tournaments, holidays) production can run 1–3 business days longer. If your order is affected we will contact you first; you will not have to chase us.

3. Delivery times

United States: 1–7 business days after your order ships, depending on the delivery option you choose at checkout. Business days are Monday to Friday, excluding US public holidays.

International: delivery estimates are shown at checkout for your country and chosen service. Transit times do not include time held by customs.

You receive a tracking number by email the moment your order leaves us. If you created an account, tracking is also available under your orders.

4. Shipping costs

  • US orders over $150 (after discounts, before tax) ship free with our standard service.
  • US orders under $150: the exact rate is shown at checkout before you pay. Faster services are available at checkout.
  • International orders: rates are calculated at checkout based on destination and weight.

5. International orders, customs and duties

We ship to most countries. Import duties, customs fees and local taxes are set by your country and are the responsibility of the recipient. They are not included in our prices or shipping charges and are not refundable by us. If a parcel is refused or abandoned because duties were not paid, any return or disposal costs are deducted from your refund.

6. Orders that ship in more than one parcel

If your order mixes Ready to Ship items with made-to-order items, we ship the in-stock items first so they are not held back. Each parcel has its own tracking number and you are not charged extra shipping.

7. Your shipping address and returned parcels

Please check your address before you pay. We cannot redirect a parcel once it has been handed to the carrier.

If a parcel comes back to us because the address you entered was incomplete or incorrect, we will email you. You then have two options:

  • Re-ship it: send us the correct address and pay the re-ship fee. For US orders this is a flat $5.90. For international orders it is the full cost of shipping it again, which we quote before you pay.
  • Cancel instead: if you would rather not have it re-shipped, non-personalised items are refunded minus the $15 restocking fee per jersey (original shipping is not refunded). Personalised items cannot be refunded, because they were made just for you and cannot be resold, so the only option for them is to re-ship.

We hold returned parcels for 30 days. If we do not hear from you in that time, the order is treated as cancelled under the terms above.

8. Delayed, lost or damaged in transit

  • Tracking has not moved: carriers sometimes miss scans. Give it 5 business days after the last scan, then message us. We will chase the carrier and, if the parcel is lost, send a replacement or refund you in full.
  • Arrived damaged: tell us within 7 days of delivery with a photo of the item and packaging. We send a prepaid return label and a replacement or full refund.
  • Marked delivered but not received: check with household members, neighbours and your building's mail room, then contact us within 7 days so we can open a carrier claim.

9. Changes and cancellations

You can cancel or change an order within 24 hours of placing it for a full refund. After that, made-to-order items are in production and can no longer be changed or cancelled. See our Refund policy for details.

10. Contact

Questions about an order? Message us on WhatsApp (link in the footer), email office@vintagepitchfk.com, or DM us on Instagram @VintagePitchFK. A real person replies, usually the same day.